One Stop Centres (OSCs) play a critical role in supporting women affected by violence by providing integrated services—including medical assistance, psychosocial counselling, legal aid, police facilitation, temporary shelter, and referral support—under one roof. To better understand how these centres are functioning and identify opportunities to strengthen service delivery, UNFPA conducted a nationwide assessment at the request of the Ministry of Women and Child Development.

The assessment covered 56 One Stop Centres across 16 states and two Union Territories, examining key aspects of service delivery such as accessibility, infrastructure, staffing, survivor-centred care, case management, referral mechanisms, coordination across sectors, data management, and monitoring systems. It also explored the experiences and perspectives of One Stop Centre personnel, state focal points, frontline service providers, and survivors.

Drawing on evidence from interviews, facility observations, and document reviews, the report highlights both good practices and persistent challenges affecting the quality and accessibility of services. It offers practical recommendations to strengthen institutional capacity, improve survivor-centred and disability-inclusive approaches, enhance coordination across sectors, address staffing and infrastructure gaps, and support more effective implementation of One Stop Centres across India.

This assessment aims to inform policymakers, programme managers, and practitioners working to strengthen multi-sectoral responses to violence against women and girls and improve access to quality support services for survivors.